Redefine the Way You Travel
These Terms & Conditions govern the private transportation and chauffeur services provided by Globetransporte GmbH.
By confirming a reservation and paying the required deposit, you acknowledge that you have read, understood, and agreed to these Terms.
Quotation & Pricing
Quotations are valid for 24 hours unless otherwise stated.
Prices include applicable Swiss VAT of 8.1%.
No hidden fees apply unless additional services, waiting time, route changes, or other charges have been agreed upon in advance.
Reservation & Payment
A 30% deposit is required to confirm a reservation.
The deposit is paid through a secure payment link provided by Globetransporte GmbH.
The remaining 70% is due upon completion of the journey and may be paid by cash or credit card, unless otherwise agreed in writing.
Waiting Time
Airport pickups include up to 60 minutes of complimentary waiting time after the actual flight landing time.
All other pickups include 15 minutes of complimentary waiting time after the scheduled pickup time.
Additional waiting time may be charged after the complimentary period.
Cancellation & Refunds
Cancellations made 48 hours or more before pickup are eligible for a full refund of the amount paid.
Cancellations made between 24 and 48 hours before pickup are eligible for a 50% refund.
Cancellations made less than 24 hours before pickup are non-refundable.
No-shows are charged in full.
Cancellation requests must be submitted by email or WhatsApp.
Refunds are processed according to the applicable cancellation period, subject to mandatory rights under Swiss law.
Airport Meet & Greet
For airport pickups, your chauffeur will meet you inside the airport at the agreed meeting point, normally in the baggage claim area.
Where applicable, your chauffeur will display a personalized name sign.
The chauffeur will assist with your luggage and escort you to the waiting vehicle.
Flight Monitoring
When flight information is provided, Globetransporte may monitor the flight status and actual arrival time to coordinate your pickup.
Flight monitoring does not guarantee that delays, cancellations, or other travel disruptions can be avoided.
Customer Responsibilities
Customers are responsible for providing accurate flight information, pickup details, destination information, passenger information, and luggage information.
Significant changes to a confirmed reservation may be subject to availability and additional charges.
Baggage & Personal Belongings
Passengers remain responsible for their personal belongings and luggage.
Globetransporte cannot accept responsibility for prohibited, illegal, hazardous, or undeclared items transported in our vehicles.
Vehicle Damage & Conduct
Passengers are expected to treat our vehicles with care and follow reasonable safety instructions.
Customers may be responsible for reasonable costs resulting from vehicle damage, excessive cleaning, misuse, or intentional misconduct caused by the customer or members of their party.
Globetransporte may refuse or discontinue service when reasonably necessary for safety, security, legal compliance, or in cases of abusive, dangerous, or inappropriate behavior.
Delays & Force Majeure
Globetransporte makes every reasonable effort to provide reliable and timely transportation.
We are not responsible for delays or disruptions caused by circumstances outside our reasonable control, including traffic, accidents, road closures, severe weather, flight disruptions, government measures, strikes, or other force majeure events.
Payment Disputes & Chargebacks
We kindly ask customers to contact Globetransporte first regarding any payment or service concern so we can review and resolve the matter promptly.
If a payment dispute or chargeback is submitted, Globetransporte GmbH may provide the payment processor, bank, or card issuer with relevant booking and service records, including the quotation, booking confirmation, payment records, customer communications, cancellation records, pickup details, flight information, and trip completion documentation.
A payment dispute does not automatically cancel the terms of a confirmed reservation or amounts properly due under these Terms.
Nothing in this section limits any rights that cannot legally be waived under applicable law.
Privacy
Customer information is handled with care and processed in accordance with applicable Swiss data protection laws and, where applicable, the General Data Protection Regulation (GDPR).
Liability
Globetransporte GmbH provides its services with reasonable care and in accordance with applicable laws.
To the extent permitted by Swiss law, liability for direct loss or damage resulting from a proven failure to meet our obligations is limited as permitted by applicable law.
Nothing in these Terms excludes or limits liability or customer rights that cannot legally be excluded or limited.
Governing Law
These Terms & Conditions are governed by Swiss law.
To the extent permitted by law, disputes relating to services provided by Globetransporte GmbH shall be subject to the jurisdiction of the competent courts of the Canton of Zurich, Switzerland.
Language
These Terms are provided in English.
Translations may be provided for convenience.
In case of inconsistency, the English version will prevail to the extent permitted by applicable law.
Contact Us
Globetransporte GmbH
Head Office – Kloten
Mobile: +41 79 934 99 99
Email: info@globetransporte.ch
Interlaken
Mobile: +41 76 398 88 88
Email: interlaken@globetransporte.ch
Last Updated: July 2026